Our Return Policy
The quality of our products and the service we provide are very important to us.
You may return most new, unopened items within 7 days of delivery for your choice of either an exchange or credit note to be used within 12 months. It is the customer’s responsibility to ensure that all returns are packaged so as to prevent damage in transit and return to us in a resalable condition.
We’ll also pay the return shipping costs if the return is a result of our error or the products(s) are faulty.
Unfortunately, not all products(s) can be returned if you change your mind after purchase, our exchange policy does not apply to products(s) that have been used, worn, soiled or damaged, are Personalised/ custom made, are Perishable, are Personal items (such as underwear, earrings) or on Sale items.
We reserve the right to refuse a return on any product that does not meet these requirements For products which are found to be faulty by the manufactures standards we will provide a full refund once we have deemed this to be the case. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To organise an exchange or credit note, please email us as soon as your order is received and include Your Name, Order Number, Product Name/Code, Reason for exchange.