Delivery Charges

Australia

Within Australia we charge a flat rate of $14.95 shipping and use a combination of Australia Post and Courier services to get your package to you as quickly & safely as possible.

Standard delivery will take between 2 and 8 working days after dispatch.

If you would like to upgrade your delivery to express delivery, simply add the express shipping product to your cart (it can be found on the main menu) and proceeded with checkout.

As we only charge the actual cost for an express upgrade we will then review your order and contact you to let you know how much extra express shipping would be and if you would like to proceed we will invoice you the difference.

NB: Express courier deliveries require signatures and must be delivered to a physical address unless you authorise a secure place for the package to be left, at your own risk. Please open and check your delivery for damage before you sign acceptance of the package.

International

We welcome international orders, however our shopping cart cannot calculate shipping internationally. Please contact us to obtain a quote for shipping prior to placing an order. It is important that you make contact prior to or just after placing and international order as any international order placed with no contact is cancelled after 7 business days.

Please note not all products (including some perishables & glassware) are permitted to be shipped outside of Australia.

If you should complete the checkout process and subsequently decide not to proceed with your order, your payment will be refunded less a $5.00 re-stocking fee.

Dispatch Times

General

We want to get you your beautiful products as soon as possible! We aim to dispatch all non-personalised and stocked items in 14 business days, however each product is different and as many of our products are handmade, if timing is a priority please ensure you check the current order status or contact us prior to ordering. Please Note that Delivery Times are in addition to dispatch times and we can not control how long standard delivery with Australia Post will check, for details please visit www.australiapost.com.au

Personalised & handmade items

Personalised & handmade Items do take extra time and for the majority of these items, please allow a minimum of 30 business days for dispatch. We take booking up to 12 months in advance and strive to get your items to you as soon as possible. We will dispatch items as soon as they are ready, however a faster turnaround time is not always possible, so please ask prior to ordering if your event date falls with the minimum time period.

Perishables items

We keep a small variety & quantity of stock on hand (including most colors in the 7oz M&M range, popular sixlet & gumball flavors) and then based on the orders received we tailor our monthly shipments of candy from the US & UK to fulfill our orders.

Generally orders are placed per client to ensure that we can provide the best possible price & quality candy for everyone. As we receive monthly shipments the longest you would have to wait would be approx. 20 business days but that said depending on when you order it can be a lot quicker.

Handmade items – rush order

For some of our handmade items we do offer a rush service for an additional fee. Please contact us for more details.

Custom and Special Orders

Custom & Special orders DO NOT qualify for the flat rate shipping offer. Instead you will be charge for the actual shipping cost from warehouse to your home, no mark ups or estimates on postage, just the actual shipping cost (plus insurance if requested).

Packaging

When possible we use recycled boxes for shipping. This helps our environment and also helps keep our shipping costs down too. This means your order may come packaged to you in a recycled box.

  • Australian Owned

    Australian owned and operated

  • Fast, Secure Shipping

    Fast & secure shipping

  • Secure Online Payments

    Secure online credit card payments

  • Customer Support

    Excellent customer service